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Terms & Conditions

Terms and Conditions

 

1. Schedule of Tours.

Dive Tours are scheduled either Saturdays or Sundays. Quarterly Dive tour schedules are posted at Pink Turtle Fun Dive Tours’ Facebook Page.

 

2. Meeting Place and Time.

 

            Meeting time is at 5am Caltex Buendia (inside KFC).  Departure is at exactly 5:30am.  Pink Turtle Fun Dive Tours shall strictly enforce the departure time.  There will be a 5 minute restroom break at 7-11San Pascual in Batangas.

 

3. All Payments shall be made through the following methods

 

Bank deposits.

For your reference, here are the following bank accounts wherein you can  deposit your payment please contact us for the payment details via email or  facebook page

 

Website Paypal Registration

 You may register on our official website.

http://www.pinkturtledive.com/pinkwordpress/calendar/
you may click on the tour date you wish to reserve to and proceed to payment using your paypal account

4. Reservation Fee.

A minimum of 50% reservation fee is required. Before you deposit your payment, kindly coordinate to any of the staff the date of the tour you wish to participate in.

 Management has the right to refuse to acknowledge your slot if there is no pre-arranged date has been set. After setting the date of your tour, please make the deposit and e-mail to us a copy of the deposit slip at: pinkturtlefundive@yahoo.com.

 

Failure to send a copy of the deposit slip or inform us through a call will forfeit your reservation for the agreed tour date. Please bring the same deposit slip on the assembly date. Cut-off  for down payment is 5 days before the actual date.

Lay Away Payment Terms

 This is payment term method works for those who wish to avail of our tour on dates that is 3-6 months ahead. You may reserve your slot or several slots for the future date. You only need to reserve a minimum amount of 800 pesos from 3-6 months of the tour date you wish to join. Succeeding payments may be done at you own convenience and at your own amount discretion  until the tour date of your choice.  You will need to pay the full amount not less than 3 weeks before the tour date of your choice. Lay away payments will only be done by bank deposit. Below sample lay away payment scenario

Tour Date: June 1, 2017 for 2 Slots total package Php 8,200

Payments Schedule Date Amount
First Reservation Date January 1, 2017

2,100

Succeeding Payment Feb 1, 2017

800

Succeeding Payment March 1, 2017

1,500

Final Payment May 10, 2017

3,800

Total

8,200

 

Lay away payments reservations are non cancellable, non re-bookable and non-refundable. Please ensure that before making the reservation all participants will be able to join on the tour date. in cases that any of the participants will not be able to make it on the tour date the total reservation amount for the original booking rate will prevail and needs to be paid in full in no less than 3 weeks before the tour date.

5. Cancellation and Refund Policies.

 

Cancellations that are:
Seven (7) days before agreed tour date cancellation

                 – full refund or rebooking valid for one year
Five (5) days before agreed tour date cancellation

                 – Php550 deduction to downpayment, no rebooking option
Three (3) days before agreed tour date cancellation

                 – no refund
No show

                 – no refund

Lay away Reservations

  – no refund

 

For refund procedure, please inform Pink Turtle Fun Dive Tours either via Facebook, SMS or call.  You should receive a confirmation reply of your request to cancel your booking within 24 hours.

In the case of Group reservations, if one or more of the members is not able to join the tour, the remaining members of the group will still pay the remaining balance in full. (i.e. 10 reserved then 2 backed out. The remaining 8 members will pay for the 2 guest that backed out.)

Paypal transactions transaction fees will not be part of the refund amount for reservations made using our online reservation facility

 

6. Weather Disturbance.

We reserve the right to cancel the tour in the event of unfavourable weather, natural disaster or in general. The management will not refund aborted dives due to change of weather during the trip, diver problems, and late departures. Management will also not refund cancelled dive trips unless cancelled by The Management or due to inclement weather.

7. Open water dive schedule, dive master allotment and queuing

Each Intro dive participant will be designated to his/her own dive master. The dive master will primarily be responsible for the guest a throughout the diving activity. It is the dive masters’ prerogative to decide on which direction to navigate the guest underwater. Factors that the dive master consider when navigating are as follows.

 

  • Underwater Currents
  • Surface waves/swells
  • Water Visibility
  • Boat Traffic
  • Scientific researches
  • Photography considerations
  • Imminent danger

The Resort will provide the dive masters to the participants, however since there is a limited number of dive masters at the resort, queuing in batches is often used to manage the scheduling of the dive activity. A schedule and member list is defined prior to the dive but the schedule will not be final and will change with or without notice depending on the dive master’s availability. We understand that most participants would want to dive with his/her friend or friends thus changes may happen to consider this request. We on our part will try to have you dive with your group but it will not be a guarantee that we can always accommodate this request.

Pink Turtle does not have control over who or how many dive masters will be allotted to the group by the resort. For the reason that there are other guest availing of the resort’s dive services.

8. Basic Free Diving Skills Lessons

The Basic Free Diving Skills lessons are not a formal free diving course and will not be credited to any free diving certifications, should you wish to pursue this formal course. The Basic lessons are for additional skills learning in open water swimming. Safety is also part of the instructions to ensure safe and enjoyable snorkeling activities. The lesson is not to be used for professional competition purposes and is purely for recreational purposes. Free diving depth is only between 7 to 15 feet deep.

9. Free Underwater Pictures

Our package includes unlimited number of underwater and above water pictures of the participants. However, for some unforeseeable circumstances that any guest was not photographed, Pink turtle cannot be held responsible for the none delivery of the photo/photos  of the involved  guest. These events may arise from diver emergency, weather, gale conditions, water visibility, guest related delays or scuba dive premature abort and finally dive master route digression.  We do not always guarantee that pictures and videos of the guests will be taken. But we will do our best to do a full coverage on your first ever dive experience.

Our package includes unlimited number of underwater and above water pictures of the participants. However, for some unforeseeable circumstances that any guest was not photographed, Pink turtle cannot be held responsible for the none delivery of the photo/photos  of the involved  guest. These events may arise from diver emergency, weather, gale conditions, water visibility, camera/equipment failure, guest related delays or scuba dive premature abort and finally dive master route digression.  We cannot always guarantee that pictures and videos of the guests will be taken. But efforts will be made to ensure a full coverage of your first ever dive experience.

10. Conditional Surcharges and other possible fees

10.1  Boat Fees

Our standard dive package is a shore entry dive. However certain severe weather conditions may not make it possible to conduct the dives from the resort’s own shoreline thus transfer to another site is needed. Additional logistics will incur certain cost (equipment, personnel and boat logistics). On such event the tour operator may charge an additional fee of 200 to 300 pesos to cover the additional cost. This surcharge will only apply if shore entry from the resort will not be possible. Otherwise the standard all-in package will prevail.

 

10.2 Van Fees for Exclusive tours

Additional van fee will be collected should your group, of less than 10, request for an exclusive tour for a specific date of your choice. The van sharing for 10 pax is 550 pesos. Thus if your group is less than 10 pax, the van fee  for the un-booked slots will be divided on the number of confirmed participants.

Sample computation

10pax/ van – 6 booked guests = 4 vacant slots

4pax x 550/ van sharing pax = Php2,200

Php2,200 will be divided among the six participants for the day which will be Php367 each

Total Rate per pax is = Package Rate + 367 pesos

 11. Gift Certificates and Discount Vouchers

 

GC’s and Discount vouchers are valid only 1 year after date of issuance. GC’s and Discount Vouchers should be confirmed at least a week before a scheduled dive tour with Pink Turtle Fun Dive Tours to see if slots are still available.GC’s and Discount Vouchers  will not be honored if without a prior confirmation. GC’s and Discount vouchers are valid for a single use only.

Terms and conditions of the GC’s and Discount vouchers can be read on the the certificate and the voucher.

12. Bringing your own Car/Convoy

12.1 Customers who will bring their own car must confirm with Pink Turtle Fun dive tours during the reservation or prior to the dive tour. The customer understands that he has relinquished his slot in our serviced van and thus the slot will be opened up for other customers to avail. Any changes to this arrangement will not be honoured since the customer has already given up his slot and his reservation will be forfeited.

Any late changes to this arrangement will not be honoured since the customer has already given up his slot and his reservation will be forfeited.

12.2 Customers who will be bringing unconfirmed/non-reserved guests together in their own vehicle will not be considered as an official guest of Pink Turtle Fun Dive tours. Unconfirmed/Non-Reserved guests will not be eligible to the packages, promos and freebies of the tour.

Pink Turtle Fun Dive Tours

Getting Wet is half the Fun!